Efficient and digital processes are the key to a smooth and future-proof business model. APZ GmbH, one of the leading service providers for professional vehicle preparation in Germany, recognized the need to optimise and digitally transform central processes. As a partner for car dealerships, fleet operators and fleet managers, the focus was on creating an end-to-end system that increases efficiency and minimizes sources of error.

The Problem

The previous way of working was still heavily based on paper processes, handouts and Excel lists, which led to time-consuming processes and increased susceptibility to errors. Recording and tracking vehicle locations was cumbersome and inefficient, and invoicing was often delayed. APZ GmbH wanted to tackle these challenges head-on and create an optimized business landscape with a modern software solution.

The Solution

Together with APZ GmbH, we developed DIA, a customized individual software that enables a holistic digital approach to order management.

Digital transformation and mobile support

DIA revolutionizes the entire process from order entry to invoicing. The software enables end-to-end digitalization and automation of key workflows, minimizing sources of error and reducing the time required.

Optimized processes at location level

With DIA, vehicle locations can now be determined quickly and easily, saving valuable time. The system also enables seamless order allocation and mapping of individual customer price lists as a strategic competitive advantage.

Automated and efficient invoicing

The digitalization of invoicing processes ensures timely invoicing and facilitates the approval and control of services. This increases transparency and efficiency for customers and partners alike.

Value enhancement

The implementation of DIA has fundamentally improved the processes at APZ GmbH:

• Accelerated digital order entry and processing
• Location-specific order allocation and customer price lists
• Automated invoice runs for faster processing
• Detailed and target group-specific analyses for strategic optimization

This increase in efficiency has not only enabled APZ to save considerable costs, but also to significantly expand its customer base. The intuitive app and online platform offer a user-friendly and fast way to manage orders digitally and lead to a sustained increase in customer satisfaction.

Peter Hirner, former Managing Director of APZ GmbH, sums up: 

“The use of DIA has enabled us to expand our customer base enormously.”

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.