The Customer

APZ GmbH is one of Germany's leading service providers for professional vehicle preparation. The company supports business customers such as car dealerships, fleet operators and fleet managers with individual vehicle solutions - from vehicle cleaning to full-service vehicle management.

APZ GmbH also offers private customers selected vehicle care packages and value-preserving services at a high level of quality.

The Problem

APZ GmbH wanted to digitize the use of handouts and Excel lists in key business processes. The previous process of determining the vehicle location was also time-consuming and needed to be revolutionized. Invoicing was sometimes delayed and the company saw a need for action in this regard.

The Goal

Customized software was to enable the creation of an integrated business landscape from order to invoicing. The aim was to implement and continuously optimize digital processes and reduce sources of error as much as possible. Mobile support was to be ensured through a tailor-made app.

The project was also intended to give APZ GmbH a competitive edge by implementing optimal, highly individualized business processes.

The Solution

APZ GmbH wanted to be one of the first companies in the industry to provide its partners with a pioneering paperless order management system, and DIA successfully achieved this.

The results speak for themselves - thanks to DIA, the following functions are now possible:

• Greatly improved flow of essential business processes
• Digital order entry, processing and monitoring, which takes place quickly
• Order allocation at location level
• Mapping of individual customer price lists as a further competitive advantage
• Customer-specific approval of services
• (e.g. car wash, interior cleaning, etc.)
• Automated invoice runs
• Detailed target group-specific evaluations

The Benefits

DIA has enabled significant cost savings that can be passed on to the customer. The app and the online platform offer an intuitive and fast way to enter orders digitally and ensure increased customer satisfaction.

"The use of DIA has enabled us to expand our customer base enormously"
Peter Hirner, former Managing Director, APZ GmbH

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.