A product manufacturer received numerous queries about the correct use of certain functions on its device. Despite various measures such as a PDF guide, an FAQ section on the company website and ready-made chatbot answers, no noticeable improvement could be achieved. Customers needed a more intuitive and direct way to get their questions answered.

The Problem

The previous solutions proved to be inadequate, as many customers had specific questions that could not be easily derived from general documentation or standardized answers. This led to a high number of telephone support requests, which were both time-consuming and costly.

The Solution

By introducing a customized AI solution in the form of a “Custom GPT”, the entire operating manual became directly questionable. Similar to well-known AI-supported chat systems, customers can ask their questions directly to the digital expert for the product. The expert accesses the complete knowledge of the product and provides a comprehensible, precise and helpful answer.

Advantages of custom GPT integration

• Reduced support costs: 90% of telephone inquiries are eliminated.
• Increased customer satisfaction: Fast and precise answers around the clock.
• Improved product ratings: Users experience better support and rate the product more positively.
• Future-proof solution: The AI can be continuously developed and enriched with additional information.

Worth knowing

Individual custom GPTs enable personalized digital assistance that is specifically tailored to the user's needs. They help to automate productive tasks and optimize processes, which benefits both companies and end customers.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.