Car rental companies face the challenge of providing a seamless and digital experience for their customers, while at the same time needing to make their internal processes more efficient. Outdated systems, manual processes and siloed applications lead to increased administrative overhead, longer wait times for customers and missed business opportunities.

Solution

We specialize in merging existing systems via interfaces.

The integration of a variety of web technologies and APIs enables a comprehensive modernization of the car rental company. This turns disjointed systems into an efficient process landscape based on a connected system landscape.

• Central booking system (Nexio): Efficient management of reservations and availability.
• Automated processes (Hangfire): Reduction of manual tasks through automated booking confirmations and reminders.
• Vehicle data and services (ECAPI, Greenway): Providing comprehensive information on vehicles and charging stations for an improved customer experience.
• Fleet management and telemetry (Ataraxia): Optimizing fleet utilization and maintenance through real-time data and location tracking.
• Customer portal and mobile app (Rentfox, CarManager): Self-service functions for customers, from booking to vehicle opening.
• Payment processing and invoicing (SAP, Basware): Automation and acceleration of payment transactions.
• Accident management and damage documentation (ARES, CARDO): Efficient processing of accidents and claims.

Increased value

Customers can conveniently handle all aspects of the rental process online or via the mobile app, resulting in higher customer satisfaction. Automated processes reduce waiting times and improve the company's responsiveness. Customers have access to their bookings, invoices and vehicle data at all times. The integration of charging station information and navigation services offers further added value for the customer. The integration of access control and telemetry data increases security for customers and vehicles.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.