Car rental companies face the challenge of providing a seamless and digital experience for their customers, while at the same time needing to make their internal processes more efficient. Outdated systems, manual processes and siloed applications lead to increased administrative overhead, longer wait times for customers and missed business opportunities.

The Problem

Managing reservations, vehicle data and payment processes in separate systems makes efficient processing difficult and requires manual work steps. Customers, on the other hand, expect fast, digital processing of their bookings with full transparency and control.

The Solution

Our expertise lies in the seamless integration of existing systems via modern interfaces. By combining a variety of web technologies and APIs, we create a uniform, efficient process landscape. This turns disjointed applications into an end-to-end digitalized system that optimizes internal processes and improves the customer experience.

Core components of digitization

• Central booking system (Nexio): Efficient management of reservations and availability.
• Automated processes (Hangfire): Reduction of manual tasks through automated booking confirmations and reminders.
• Vehicle data and services (ECAPI, Greenway): Providing comprehensive information on vehicles and charging stations for an improved customer experience.
• Fleet management and telemetry (Ataraxia): Optimizing fleet utilization and maintenance through real-time data and location tracking.
• Customer portal and mobile app (Rentfox, CarManager): Self-service functions for customers, from booking to vehicle opening.
• Payment processing and invoicing (SAP, Basware): Automation and acceleration of payment transactions.
• Accident management and damage documentation (ARES, CARDO): Efficient processing of accidents and claims.

Increasing value

Thanks to this digital transformation, customers can conveniently handle all aspects of the rental process online or via the mobile app. This significantly increases customer satisfaction, reduces waiting times and improves the company's responsiveness. In addition, the integration of charging station information and navigation services enables convenient use for electric vehicle users. Access control and telemetry data ensure increased security for both customers and vehicles.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.