Software solutions that control complex administrative processes are at the heart of modern organizations. But what happens when a system no longer meets the increasing requirements - and the previous service provider reaches its limits? The Gesellschaft für Arbeits- und Wirtschaftsförderung (GFAW) found itself in precisely this situation. Its central STAR system was indispensable, but its operation and further development needed to be professionalized. This is where new direction GmbH came in - and together with GFAW, we took a big step forward.

Problem

GFAW's requirements of us were clear and ambitious. STAR, the central software solution, had to remain stable and available in order to reliably control the daily administrative processes. At the same time, it was crucial to make the system future-proof: New functions and optimizations were to support GFAW in being able to react flexibly to current challenges and future requirements.

An additional focus was on a seamless handover. The changeover from the previous service provider to us was to take place without any interruptions in order to guarantee STAR's operational capability at all times. In addition to technical expertise, GFAW placed great importance on professional communication and pragmatic solutions - requirements that fit perfectly with our approach at new direction GmbH.

Solution

The successful collaboration with GFAW is based on three pillars: rapid implementation, transparent communication and future-oriented development.

Quick familiarization and smooth handover

Within just a few weeks, we familiarized ourselves with the technical and functional details of STAR, analysed the system and assumed full responsibility. The handover was seamless - and GFAW was able to continue operations without any interruption. This fast and professional takeover not only saved time, but also strengthened GFAW's trust in us as a partner.

Professional communication and trusting cooperation

For us at new direction GmbH, the focus is on the customer. This means not only excellent technical solutions, but also clear and open communication. Regular updates, fast response times and a solution-oriented approach ensured that GFAW maintained an overview at all times. Our structured and friendly way of working was a key factor in the successful collaboration.

Improved stability and innovative further development

We have not only made STAR more stable, but also developed new functions that make GFAW's work noticeably easier. Proactive maintenance and continuous error analyses have improved the availability of the system and identified potential risks at an early stage. The further developments were carried out in close coordination with GFAW and on schedule - a clear sign of our efficiency and reliability.

Benefits

Our work has not only stabilized STAR, but also positioned it for the future. New functions and optimizations contribute to GFAW's ability to react flexibly and strategically to challenges. At the same time, the professional and trusting cooperation has led to GFAW choosing us as a long-term partner for the operation and further development of STAR.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific requests, please feel free to contact us directly.